We collect different kinds of information about our users and customers through the website and the Service, and use this information in different ways.
When you visit the website we collect certain demographic information (such as your IP address, type of Internet browser and operating system you use, pages viewed, the URL that you visited before you came to our website, and the URL to which you next go) in order to understand how users navigate through the website and to improve your experience using the website.
If you sign up for the Service, use the Service, or send us email or some other communication, we may retain those communications (and any personally identifiable information about you in them) in order to process your inquiries, respond to your requests and improve our website and Service. In registering for the Service, we need to get some information from you (like name, title, e-mail address, telephone number, credit card or other means of payment, etc.). When using the Service, you may be asked for additional information to help identify you. All of this information used to specifically identify you is called "User Information" in this policy. We usually collect User Information directly from you unless you have given us permission to collect it from someone else. In some instances we may collect information about you indirectly where it is unreasonable or impractical to collect it directly from you. We will usually notify you about these instances beforehand or as soon as reasonably practicable after we have collected the information.
We also may use the User Information to provide advertisements from ChargePoint or its partners to you, but you will have the opportunity to opt-out of these communications. From time to time, you may receive offers through ChargePoint from other businesses. These offers may require you to provide information to them if you choose to accept their offers. You should remember that these offers are made by the businesses themselves and not by ChargePoint. You should always be sure to read the terms of service and privacy policies of these businesses before providing any information to them so that you can understand their intended uses for your information. ChargePoint may receive information from these regarding your response to their offers so that ChargePoint may better tailor your user experience.
We use the User Information in order to process the application, to provide the Service to the customer and users and to otherwise communicate with you as a customer or user regarding the Service. We will send you certain communications relating to your use of the Service, such as service announcements, notices about new features or information on the Service, administrative messages and communications regarding your account. We also use your User Information to facilitate our internal business operations, including to fulfil our legal obligations.
If you do not provide the User Information to us, or if your User Information is incomplete or inaccurate, we may not be able to provide the Service to you.
We also may use the User Information to provide advertisements from us or our partners, but you will have the opportunity to opt-out of these communications.
From time to time, we may also collect information via online surveys or polls. Participation in these surveys or polls is entirely voluntary and you may easily decline to participate.
We may also analyse and compile information on patterns of usage of the Service. This information is collected in aggregate form, without identifying any user individually. We may use this information to improve the Service and provide this information to third parties for marketing purposes.
The website and the Service are intended for adult users, and we do not knowingly collect personal information from anyone under 13 years of age
We do not collect any other information via the Website.
We generally do not disclose User Information to any third party in a way that would personally identify you. However, we may do so in the following circumstances:
We may aggregate information and data about you and your use of the website and Service and provide such aggregated information and data to advertisers and for marketing or promotional purposes. In these circumstances, we do not disclose information that could be used to personally identify you.
Access by our staff, its distributors, ChargePoint charging station owners, or authorized third parties, or their respective employees and consultants to any of your User Information is limited to only information necessary to provide the business service offered and to allow employees or consultants to perform their duties
As noted above, we may share personal information on a confidential basis with related companies and with contractors performing services for ChargePoint. Such contractors may include, for example, information technology and telecommunications providers or professional advisers (including accountants, auditors and lawyers), credit reporting and fraud checking agencies, insurers, human resources consultants and credit providers. Visionstream will only make such disclosures to achieve the purpose for which the information was provided. Otherwise, ChargePoint policy is not to disclose any personal information to any unrelated third party, except with consent or where we are permitted by law to do so.
In line with our policy and email security, any e-mails that you send will be automatically scanned, which could result in certain attachments and styles of message being automatically blocked. Our IT administrators may have access to your e-mails in order to authorise the content. This is done purely for IT security purposes and our IT administrators will not access the content of your e-mails once this process is complete.
You should be aware that the internet is not a secure environment. However, ChargePoint uses all reasonable efforts to ensure that any personal information collected is held securely. In addition, only authorised personnel have access to personal information. Such personal have agreed to ensure confidentiality of this information and are required to comply with this policy.
You can access and update any personal information you provide to us online through the existing applicant log in within the Careers section of the website. If you would like to access any other information we hold about you, please contact Privacy Manager, Lee Norris on 03 9575 4161.
We may transfer your personal information to foreign countries to achieve the purpose for which the information was provided. We will only transfer your personal information to foreign countries with your express or implied consent or where we are satisfied that we may do so consistently with the Act.
If you have a complaint or require further information about how ChargePoint handles personal information or any privacy issues, please contact our Privacy Manager, Lee Norris on 03 9575 4161.